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SmokerPlans By SmokerBuilder wants to ensure you have a great experience shopping with us!
If for any reason you are unsatisfied with your product we have a solution!
We have a 14-day return policy for non-digital products, which means you have 14 days after receiving your item to request a return.
Item(s) must be in unused, unassembled condition and returned in the original packaging within 14 days of delivery.
Items that are not eligible for return include the following:
To be eligible for a return, your item must be a physical product that was shipped to you and non-digital in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
NOTE: Digital Download Products are defined as: smoker plans, blueprints, or designs and are not eligible for refund or return.
To start a return, you can contact us at admin@smokerplans.net. If your return is eligible and is accepted, we’ll send you a return shipping label within 5 days, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@smokerplans.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like gift certificates, digital products and downloadable products.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you within 5 business days after we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.
The refund will be initiated within 2 business days after being approved.
Please remember it can take up to 10 days for your bank or credit card company to process and post the refund.
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Tons of experience and knowledge coupled with old school customer service ensures a good square deal and customer satisfaction… You can go wrong with SmokerPlans, they are on the level.
We needed a dedicated cooker for chicken and the Super 55 does not disappoint. Easy kit to assemble and easily customized with paint and accessories. I might need a couple more in the Family!!
Frank is a man of his word, in this day of doing business that’s hard to find! Highly recommend him and anything he sells.
The Super 55 was a blast to put together and if you aren't doing a crazy paint job like I am, you will likely finish it in a full day or over the weekend. Grab a beer, get some tools, and have fun! Love the support you get from Frank as well. Top-notch product and company!
Are you confused whether to buy a ready-made smoker or embark on a rewarding DIY project?
Look no further! Our buy or build Decision-Making Guide is the ultimate resource to help you make an informed choice.
Excellent plans easy to follow
I have 5 Super55's and they work amazing for the backyard and competitions. The satisfaction of cooking delicious food on a smoker you build is amazing. Winning on them is the absolute best feeling.
The assembly of the smokers is easy. Minimal tools are required (have Frank and his team predrill the holes and it super easy). The quality of the parts whether the inside components or outside accessories are cut precisely!!! Everything matches up correctly. NO SHORTCUTS to make things easier were taken, GUARANTEED!!!
Just picked up my 250 plans and cant wait to get started on this build. Frank and his Team never fail to disappoint and always do awesome work. Thanks Guys
Worked great on my Santa Maria grill build
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